Parent

• Why won’t you tell me what’s wrong with my kid?
• My family insurance has changed. What should I do?
• How do I certify that my child is a full time student (to my insurance company)?
• My child’s allergist won’t give me his serum; he wants to send it to you. What do I do?
• My child got some Immunizations after we sent his forms in. Where do I send them?
• My child has the flu/ is hurting badly etc., and I’m 3000 miles away, what do I do?
• My child needs an Air conditioner/ Single room/ Special Housing. How do I get this processed?
• My child’s special housing request was rejected, what do I do now?
• When are you open?
• What does Duke Student Health do?
• There is a charge on my child’s Bursar account. What’s it for?
• Can I make my own appointment with a specialist at Duke?
• I need a dentist - what should I do?
• Is the Duke Student Medical Insurance Plan better than my current insurance?
• What can a student do if they need health care on the weekend?

Why won’t you tell me what’s wrong with my kid?

Confidentiality laws and the newly implemented HIPAA regulations prohibit us from sharing information with you without the student’s written consent, even if you are the provider of medical care for your student. If your son or daughter gives us permission to discuss care given, we will gladly speak with you. You will be notified if your student is severely ill or injured.

My family insurance has changed. What should I do?

Call the Student Health business office at 919-681-2389 to give us the new information. Also make sure your son or daughter has the new card and remind him/her to always bring the insurance card to appointments at the Student Health Center.

I have forms from my insurance company certifying my child is a full time student. Where do I send them?

Send them to the Registrar’s Office, Box 90054, Durham, NC 27708

My child’s allergist won’t give me his serum; he wants to send it to you. What do I do?

Tell the allergist to send the serum to your son or daughter. We have found inconsistencies within the Duke Medical Center mail delivery system that make proper refrigeration problematic if shipped to Student Health. Make sure your son or daughter refrigerates the serum and brings it to Student Health as soon as possible.

My child got some Immunizations after we sent his forms in. Where do I send them?

Fax to 919-681-2874 or mail to Box 2899, DUMC, Durham, NC 27710. Mark it to the attention of the immunization coordinator.

My child has the flu/ is hurting badly etc., and I’m 3000 miles away, what do I do?

First, please try not to panic. Then have your son or daughter contact us and arrange an appointment. If he/she is unable to drive and friends are not available, Duke Police will transport him/her. If it is after clinic hours, have him/her call the nurse advice line – 966-3820 or go to the emergency department. (Remember that the ED visit is not covered by the Health FEE. Tell your student to take his/her INSURANCE card to the ED or Urgent Care.)

Have your student sign a release of information form so the health care providers can talk to you. Confidentiality laws prevent us from discussing your students care without his/her permission.

My child needs an Air conditioner/ Single room/ Special Housing. How do I get this processed?

You can download a special housing request form from this website. Provide all the requested information and fax it to us. Approvals are made based on medical need. Approval/denial will be communicated to your son or daughter via his/her Duke email account.

My child’s special housing request was rejected, what do I do now?

Appeals can be made by faxing additional information to the Student Health Center – 919-681-2874.

When are you open?

Fall and Spring semesters:

Appointments are available:
8:30AM – 5:30PM Monday, Tuesday, Thursday and Friday and
9:30AM-5:30PM Wednesdays

Nurse advice:
5:30PM – 9:30PM Monday – Friday

Urgent care:
11:00AM – 2:00PM Saturday and Sunday

After Hours: Call 919-681-WELL for healthcare options.

Holidays and Semester breaks:
Call 681- WELL for healthcare options.

What does Duke Student Health do?

Student Health provides urgent care for illness and injuries as well as long term management of chronic diseases such as diabetes and asthma. Our Health Promotion staff works with clinic providers, Residential Life and Housing, Women’s Center, Office of Greek Life, and Counseling and Psychological Services to foster a campus community in which healthy lifestyles are empowered and attainable. Please refer to other sections of this website for more details.

There is a charge on my child’s Bursar account. What’s it for?

Ask your son/daughter. Confidentiality laws prevent us from telling you without his/her  written permission.  If your son/daughter can't tell you what the charge is for, ask him/her to contact us directly.

Can I make my own appointment with a specialist at Duke?

Yes, you can. Make sure to have your class and activity schedule when you call.

Because of Duke Medical Center’s prominence, the waiting list for new patient appointments can be months long. If you have an urgent problem you should schedule an appointment at Student Health first. We may be able to facilitate the appointment with the specialist.

I need a dentist. What should I do?

We have a partial list of local dentists who welcome Duke students. You can call one of these offices, or check the Yellow Pages.

Is the Duke Student Medical Insurance Plan better than my current insurance?

The Duke Student Medical Insurance Plan is a high quality plan catering to the needs of Duke students. Some of the highlights of this plan include:

    *  In-Network benefits for most Duke/Durham area providers
    *  Expanded network of mental health providers
    *  No pre-existing condition exclusions+
    *  $500 annual benefit for preventative vaccines recommended by the CDC (including HPV)+
    *  Unlimited medical evacuation and repatriation benefits+

+ these benefits are new in 2007-08 

Current plan can be viewed at http://www.hillchesson.com

Details of the 2007-08 plan are not yet available but will be posted as soon as they have been defined.

When comparing plans, be sure to pay special attention to your plan's “out of network” benefits.

What can a student do if they need health care on the weekend?

Health care or advice is available 24/7 by calling 681-WELL.

The Student Health Center on West Campus is open for urgent care from 11:00AM to 2:00PM on Saturday and Sunday during the regular academic year. After hours, call HealthLink for nurse advice -919- 966-3820. In the event of a true emergency, go to the Duke Emergency Department.